Note: International shipping charges are based on weight and destination. Registered Package includes tracking.
3. Taxes and Duties
Kindly note that for international orders, customs duties, taxes, and other related fees may apply upon arrival in your country. These charges are determined by your local customs authorities and will be the buyer’s responsibility. We encourage you to check with your local customs office to understand any potential charges before completing your purchase.
4. Order Tracking
Once your order ships, a tracking number will be emailed to you.
You can track your order through SingPost's website (https://www.singpost.com/track-items) or mobile app.
GENERAL SHIPPING INFORMATION
1. Shipping Issues
Shipping Delays: While we make every effort to ensure timely deliveries, delays may occur due to unforeseen circumstances such as weather, high order volumes, or other external factors.
You can track the status of your delivery via SingPost’s tracking system.
2. Incorrect Shipping Information
Order Accuracy:
Please ensure all shipping details (address, contact number) are accurate when placing your order.
We are not responsible for delays or issues caused by incorrect information.Failed Delivery Attempts:
If SingPost is unable to deliver your package, they will attempt re-delivery.
Additional charges may apply if the package needs to be returned and resent.
Contact Us
If you have any questions or special requests regarding shipping, feel free to contact us using the link at the footer of this page. Thank you for shopping with us.
Last Updated: 30 Nov 2025
LOCAL SHIPPING WITHIN SINGAPORE
1. Shipping Methods and Timeframes
Shipping Carrier: SingPost
Processing Time: 3 - 5 business days.
(Orders placed on weekends or public holidays will be processed on the next business day.)Delivery Time: 1-3 business days after shipping.
2. Shipping Costs
Free Shipping: Enjoy free shipping on all orders with no minimum purchase.
Shipping fees will be automatically applied at checkout based on the value of your order.
3. Order Tracking
Once your order ships, a tracking number will be emailed to you.
You can track your order through SingPost's website or mobile app.
INTERNATIONAL SHIPPING
1. Shipping Methods and Timeframes
Shipping Carrier: Airmail via SingPost (Registered Package with tracking order number is used for shipping internationally)
Processing Time: 3 - 4 business days.
(Orders placed on weekends or public holidays will be processed on the next business day.)Delivery Time: 5 to 25 business days after shipping, and is dependent on the destination.
2. Shipping Costs
This rate is applicable for packages of weight up to a maximum of 500g. A typical jewellery item weighs between 5g to 30g. Costs reflected here are expressed in terms of SGD.
